Wireless Installer (2)

//Wireless Installer (2)

Wireless Installer (2)

Fort Mojave Telecommunications

Wireless Installer

POSITION DESCRIPTION

In keeping with our mission for providing high quality telecommunications services to our customers through state-of-the-art facilities and dedicated personnel this position supports the Company’s mission by the installation and maintenance of all telephone equipment for the best possible service to the customer.

Position Title:

 

Wireless Installer
Location:

 

Mohave Valley, AZ
Department:

 

Operations
Status:

 

Full-time/Non-Exempt
Supervisor Title:

(assigns work, gives direction and answers questions)

Combination/Telecom Network Technician
Evaluators:

(Evaluates work of employee)

Plant Operations Manager
In-put:

 

General Manager
Direct Reports: N/a

ESSENTIAL RESPONSIBILITIES/JOB TASKS

1. 60% Installs fixed wireless subscriber units including but not limited to, radios, mounting hardware, cable, fasteners, routers and other necessary parts and equipment necessary to provide customer with quality Internet service Monitored by the Combination/Telecom Network  Tech through observation and feedback from customers regarding service.
3. 5% May provide pre-qualification for service.   Monitored by the Combination/Telecom Network Technician and the Plant Operations Manager through periodic meetings and review of records.
4. 5% Performs cable locates when requested promptly, accurately as prescribed by management.
5. 5% Assists other departments with assistance when request and approved by supervisor(s) which may include but is not limited to: placing cable, construction projects, terminating connectors, fastening cable and other duties in a professional manner under the guidance and direction of supervisors as requested.
6. 15% Performs other duties that may include part running, inventory, cleaning and other duties as assigned.
7. 5% May provide provisioning of radios, routers and other equipment.
8.  5% Documents installations and service calls accurately and thoroughly as directed by supervision.

(Continually looks for new and improved ways of completing the above functions.  Other tasks as assigned by supervisor will be performed in order to address unexpected situations or needs that may arise.)

 

 

RESPONSIBILITIES:

This position requires the ability to complete work on an individual basis and to participate

as a member of a team to complete tasks and engage in problem solving activities.  Also,

must relate well with others since information has to be obtained on occasion from others and

informal training provided.  Negotiation, persuasion, and diplomacy are required to deal

with customers.

LATITUDE:

Most duties are assigned with some flexibility in arranging tasks in order to complete duties.

Problem solving is accomplished in conjunction with the supervisor and requires industry

knowledge. Some decisions not effecting other departments can be made

independently.

 

 

 

IMPACT OF POSITION:

Successful completion of essential job tasks ensures proper usage of labor, materials, and

equipment, supports internal functions, and enhances customer satisfaction.  Good decisions

minimize loss to the company and enhance company success.  Some errors are usually detected

in the next phase of operations, while others could result in costs to the company including

exposure to liability.

 

CUSTOMER SERVICE/INTERACTION:

Daily phone, face-to-face, and written interaction with employees throughout the company to

perform job functions.

Customers and vendors are contacted daily by phone and by face-to-face interaction to perform job functions.

 

ESSENTIAL SKILLS & REQUIREMENTS:

 

 
EDUCATION:

Technical training, manufacturers certifications and similar experience, desired.

Some computer training helpful but not required

 

 

SKILLS:

Technical

Analytical

Decision making

Problem solving

Written communication

Oral communication

Phone

Math

Computer

 
EXPERIENCE:

Some experience with electronics/telecommunications/computers, preferred

Experience with installing equipment on homes such as Satellite TV, or fixed wireless, preferred

Working with the public, able to be friendly and communicate well with customers, required.

 
LICENSE:

Valid AZ driver’s license and a good driving record, required.

 
EQUIPMENT:

Computer, phone, general office equipment, and test equipment, preferred.

 
PHYSICAL:

Occasional bending, carrying, squatting, twisting, and turning, and lifting to 40 pounds independently, required.

Frequent visualizing of a computer screen, required.

 

 

TRAINING:

Training successfully completed within six months as requested by company, required.

Ongoing training as required by the company.

 

 
WORK CONDITIONS:

Outdoor conditions in all types of weather.

 
 

OTHER:

Frequent on call rotation, possible.

 

______________________________________                    ______________________________

EMPLOYEE SIGNATURE:                                               DATE:

 

 

_______________________________________                  ______________________________

SUPERVISOR SIGNATURE:                                            DATE

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By | 2020-06-24T19:33:59+00:00 June 24th, 2020|Job Openings|0 Comments