Entity: Aha Macav Power Service (AMPS)
Closes: Open Until Filled
Summary: Aha Macav Power Service has an immediate opening for customer service representative. Under general supervision of the manager of accounting. The CSR will perform a variety of tasks related to the successful operations of Aha Macav Power Service (AMPS).
Essesntial Duties & Responsiblities:
- Processes AMPS’ new customer applications for connection to AMPS’ system as outlined in customer procedure manual.
- Maintain customer information database (CUBIC).
- Processes AMPS and FMTUA bill payments from customer walk in traffic and drop box.
- Processes AMPS bill payments from mail delivery.
- Assist with meter reading data entry as required.
- Manage company blue stake requests.
- Maintains daily cash drawer according to company protocol.
- Resolve customer billing and service complaints.
- Administer company disconnect/delinquent customers.
- Answer phone in professional and courteous manner.
- Assist manager of accounting with appropriate duties as assigned.
- Performs all work while adhering to company safe operating policies and procedures.